HelpU, a new customer service education platform by Help Scout, is now live! đŸš€

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My teammates at Help Scout have been hard at work on a new resource called HelpU to help you and your team learn how to deliver worldclass customer service. Whether you’re a member of a large support team (hi Automattic friends!) or handle support by yourself for a small side project (hi Microconf friends!), you’ll find a ton of practical guidance in HelpU to make you even better at wowing your customers.

You’ll be able to learn how to write effective knowledge base articles, how architecture your knowledge base, how to leverage data to make you and your customers more successful, how to save time with saved replies, how to foster a customer-focused company culture, and a whole lot more.

And even if you’re not involved in customer service at all, you should visit anyway just to marvel at its beautiful design 😍.

Check it out: HelpU: Customer Service and Education by Help Scout

A New Adventure

Just a note for those of you who follow me online that after almost four years at Automattic, I’m moving on to try something new.

Automattic is an amazing company and I’m incredibly grateful for having had the chance to work there with such a talented group of people.

As for what’s next: later this month I’ll be joining Help Scout to work as a data scientist on their growth team. I’m really excited by the opportunity and hope to share a lot of what I learn on this blog. More to follow!